Refund Policy

At DORAVENTH, we are committed to delivering exceptional quality and customer satisfaction. This Refund Policy outlines the eligibility criteria, timeframes, and procedures for requesting a refund on products purchased through doraventh.quest.

Please review the information below carefully before initiating a return request.

Our Commitment

Transparent policies, prompt support, and fair resolutions. We value long-term relationships with our customers and aim to resolve every request professionally and efficiently.

Eligible Items

To qualify for a refund, items must meet the following criteria:

  • Purchased directly from doraventh.quest
  • Unused, unworn, and in original condition
  • Returned in original packaging with all tags and accessories
  • Accompanied by proof of purchase or order confirmation

Refund Timeframe

Refund requests must be submitted within 14 calendar days of the delivery date. Requests received after this period may not be eligible for approval.

Conditions

  • Items must pass quality inspection upon return.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refunds will be issued to the original payment method only.
  • Processing time may take 5–10 business days after approval.

Refund Procedure

  1. Contact our support team with your order number and reason for return.
  2. Receive confirmation and return instructions from our team.
  3. Ship the item securely using a trackable shipping service.
  4. Once received and inspected, your refund will be processed.

Non-Refundable Items

  • Final sale or clearance items
  • Gift cards or promotional vouchers
  • Customized or personalized products
  • Items returned damaged due to customer misuse

Contact Us

For all refund and return inquiries, please reach out to our customer support team:

DORAVENTH

Email: [email protected]

Phone: +1 (212) 555-7843

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)